Shipping & Refund Policy

We want your TapMyPet tag to arrive as expected and your pet to be happy with it. This page covers how your order ships, and when a refund or replacement applies — consistent with the Consumer Act of the Philippines (RA 7394).

1. Order processing

Each tag is personalized with your pet's name and your contact number and printed after your order is confirmed and paid. Because printing happens at that point, double-check your details at checkout — see the FAQ for what can and can't be changed afterward. You'll get an email once your order is confirmed, and another once it ships.

2. Shipping rates & delivery times

We ship nationwide within the Philippines. Delivery timelines vary depending on your region:

Delivery estimates begin once your order has shipped, not from the date of order. Outlying island provinces are covered under their nearest zone above and may experience additional transit time.

3. Order tracking

Once your tag ships, you'll receive a tracking number by email. You can also check your order status anytime from your dashboard's Order History.

4. Order cancellation

You can cancel an order yourself from your dashboard's Order History while it's still marked pending (before it ships). Once an order has shipped, it can no longer be cancelled — see Refunds & Replacements below instead.

5. Refunds & replacements

If your tag arrives damaged, defective (e.g. the NFC chip doesn't read, or the QR code doesn't scan), or isn't what you ordered, contact us within 7 days of delivery. We'll arrange a free replacement or a full refund, your choice, once we've verified the issue.

6. Change of mind & non-refundable situations

Because each tag is a small, low-cost physical item and personalization (printing your pet's name and contact number onto the tag) may already be underway, we don't offer change-of-mind refunds once an order has been marked paid and is being prepared for shipment. If your order is still pending, you can cancel it yourself before it ships. The same applies to incorrect information you submitted at checkout (e.g. a misspelled name or wrong contact number) and to physical damage caused after successful delivery.

7. Tag activation is not refundable separately

Activating a tag (creating your pet's profile) is a digital action with no separate cost — it's included with the physical product you already paid for. There's nothing to refund for activation itself; refund requests apply to the physical tag.

8. How to request a refund

Email us at [email protected] with your order reference number (found in your confirmation email or Order History) and a description of the issue, with photos if the item is defective or damaged. We aim to respond within 2 business days.

9. Refund processing time

Approved refunds are returned to your original PayPal payment method. Once processed, it may take a few business days for the refund to reflect, depending on PayPal and your bank.

10. Shipping costs on refunds

Shipping fees are refunded in full for defective or incorrect items. For approved returns not caused by a defect on our part, the original shipping fee is non-refundable.