Terms of Service

These Terms of Service ("Terms") govern your use of tapmypet.com and any products or accounts associated with it. By placing an order, creating an account, or activating a tag, you agree to these Terms.

1. Orders & payment

Prices are listed in Philippine Pesos (₱) and are payable through PayPal at checkout. An order is confirmed once payment is captured; you'll receive an email confirmation. We reserve the right to cancel an order (with a full refund) if a product is unexpectedly out of stock or if we suspect fraud.

2. Shipping

We ship within the Philippines to the address provided at checkout. Shipping fees are calculated based on your region and shown before payment. You'll receive a shipping notification with a tracking number, where available, once your order is dispatched.

3. Tag activation

Each physical tag ships with a unique code and a PIN printed on the tag or its packaging. Activating a tag creates a public profile page for your pet at a unique URL, and — if you don't already have one — a TapMyPet account. Keep your PIN private; anyone with both the tag and the PIN can activate it.

4. Your pet's public profile

You're responsible for the accuracy and appropriateness of what you publish on your pet's profile. Don't publish content that is unlawful, harassing, or infringes someone else's rights. We may remove a profile that violates these Terms.

5. Lost Mode

Lost Mode is provided as a convenience to help reunite you with a lost pet. It relies on a finder voluntarily sharing their device's location — we can't guarantee a finder will scan the tag, allow location sharing, or that the shared location will be accurate. Lost Mode is not a substitute for a physical search, local shelters, or authorities.

6. Shipping, refunds & returns

See our Shipping & Refund Policy for shipping rates and delivery estimates, defective items, cancellations, and how to request a refund.

7. Account responsibility

You're responsible for keeping your account password confidential and for all activity under your account. Notify us immediately if you suspect unauthorized access.

8. Referral program

If you participate in our referral program, commissions are calculated on completed (paid) orders placed using your referral code, subject to the rate shown in your dashboard at the time of the order. We may adjust rates or suspend the program at our discretion, with commissions already earned honored.

9. Limitation of liability

TapMyPet products are provided to help identify and locate pets, but we can't guarantee any particular outcome. To the fullest extent permitted by Philippine law, we are not liable for indirect or consequential damages arising from use of our products or website.

10. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Any disputes will be handled in accordance with applicable Philippine consumer protection law, including the Internet Transactions Act (RA 11967) and the Consumer Act of the Philippines (RA 7394).

11. Contact

Questions about these Terms? Email us at [email protected].